We are assisting our client to find a suitable candidate for a six-month fixed term SiteOps Technical Support in Manukau, New Zealand.
Key tasks for this role
- Providing Level 2 technical support either by telephone, Teams, email, face to face or remotely.
- Troubleshoot software and hardware issues in a Wintel environment
- Escalate issues to other teams where appropriate
- Perform user account administration maintaining user access in the various Systems and Software
- Providing a smart hand to support different kinds of tasks or projects
- Maintain office facilities and make sure they are working normally. Such as MFP, Teams Meeting Room system, etc.
- Manage and maintain hardware assets
- Maintain Knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures to enhance the user’s experience and satisfaction
- Conduct in-depth investigations of incidents to identify and address underlying issues, preventing recurrence and improving overall system reliability.
To perform this role, you must meet the below requirements
- 5+ years related experience working in a standalone IT support role, or a New Zealand Qualifications Framework diploma or higher qualification in IT.
- Demonstrate strong technical acumen. Your ability to troubleshoot and resolve complex technical issues, particularly with Windows10/11, M365, Azure, Windows Server 2019, will be crucial in providing top-notch support.
- Rich experience providing support in Microsoft Teams
- Comprehensive proficiency across Microsoft technologies, cloud platforms, virtualization, storage, and application delivery (Must have MCSE)
- Experience providing support in networking (Must have CCNA)
- Experience providing support in cabling and patching
- Demonstrated ability to manage and deliver IT projects
- Experience working with ITSM such as ServiceNow, Heat, Remedy, etc.
- Excellent communication and customer service skills with a proven ability to build strong user relationships
- Exhibit excellent attention to detail and accuracy in all tasks
- Be a problem-solver with a customer-focused mindset
- Experience in ITIL working environment – (Must have ITIL v.3)
- A competitive remuneration package of $70,000 per annum, pro-rated.
- Possibility of extension or ongoing work
- 40 hours per week.
- A variety of complex IT queries which will bolster your IT experience.
- A work-life balance.
Click APPLY or contact Alisha Messay on 022 393 4072
Given the urgent nature of this position, you must be in New Zealand currently, and be a New Zealand citizen, or hold a New Zealand permanent resident visa, or a New Zealand resident visa. Please advise what visa status you hold when applying
