Desktop Support Analyst

Job Type: Contract
Posted: 14 days ago
Contact: Clare O'Sullivan
Reference: BH-16136
THis client is a well-known, global brand who are looking for a Desktop Support expert to deliver top notch customer service to the local business. This is a 5 month contract but has strong potential for extension and ideally need someone to start in the next 2 weeks.  This role is based in their Ellerslie offices. 

The role: 
You will be the main point of escalated support for end user support and problem resolution at the Auckland office, while also acting as a backup providing remote support to other location(s).

You will be responsible for:

  • PC/Laptop Hardware installation, setup and configuration, problem diagnosis and resolution
  • Ensure reliable operation of hardware and general site infrastructure
  • Work with central IT Teams to provide assistance on-site as needed
  • On-Site Support for IT Activities and deployment
  • Work with external vendors to resolve hardware related issues
  • Support site LAN end-user network connectivity
You will be:
  • Ideally qualified in an IT related discipline and you will have 3-5+ years of experience in supporting a large corporate IT environment
  • Experienced in PC & Laptop Hardware support, Windows 10 operating systems, Outlook, Microsoft Office, and have a basic understanding of physical and logical networking in a TCP/IP based LAN. Knowledge of ITSM tools (e.g.) Service-Now is desirable.
Your attention to detail, ability to problem solve, and strong focus on customer service will set you apart for this role. To be considered for this exciting opportunity within a great brand, please apply online to Clare O'Sullivan